Heap
All Systems Operational
System Metrics Month Week Day
Collector Endpoint ?
fetching...
Dashboard ?
fetching...
Identify API Endpoint - Response Time
fetching...
Past Incidents
Jul 28, 2014

No incidents reported today.

Jul 27, 2014

No incidents reported.

Jul 26, 2014

No incidents reported.

Jul 25, 2014
Resolved - We're all set!
Jul 25, 17:40 PDT
Investigating - We're currently experiencing a high throughput of data. This may cause some intermittent query timeouts in your dashboard.

We're working on resolving the issue now, and expect to have everything functioning normally by 6:30 PM PDT.
Jul 25, 16:19 PDT
Jul 24, 2014

No incidents reported.

Jul 23, 2014

No incidents reported.

Jul 22, 2014
Resolved - We're all caught up!
Jul 22, 11:00 PDT
Investigating - Our data ingestion pipeline has become backlogged, so data in your dashboard may be up to two hours stale. We expect to have this resolved by 2:00 PM PDT today. Data collection is unaffected, and no data has been lost.
Jul 22, 09:44 PDT
Jul 21, 2014

No incidents reported.

Jul 20, 2014
Resolved - We're all caught up!
Jul 20, 14:26 PDT
Identified - You may notice missing data in your dashboard this morning starting at 11:20 AM PDT. We're backfilling the data now and expect to have everything caught up by 2:30 PM PDT. Data collection is unaffected, and no data has been lost.
Jul 20, 12:46 PDT
Jul 19, 2014

No incidents reported.

Jul 18, 2014

No incidents reported.

Jul 17, 2014

No incidents reported.

Jul 16, 2014
Resolved - All set!
Jul 16, 15:55 PDT
Identified - Our data ingestion pipeline got backlogged this morning, so you may notice missing data in your dashboards from between 7:20 AM PDT and now. We're clearing the backlog now, and expect to have everything up to date by 3:00 PM PDT. This did not affect data collection, and no data has been lost.
Jul 16, 11:04 PDT
Jul 15, 2014

No incidents reported.

Jul 14, 2014
Between the time of 5:25 PM to 5:40 PM PDT today, a new version of our heap.js script caused clicks on elements with empty href attributes to redirect to the root-level.

The issue is resolved now.

We immediately reverted heap.js to an older version, and are currently in the process of fixing the issue in the new version of heap.js, updating our test suite to account for this case, and rolling out to a smaller portion of sites before deploying more broadly.
Jul 14, 18:03 PDT