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Past Incidents
May 28, 2016

No incidents reported today.

May 27, 2016

No incidents reported.

May 26, 2016

No incidents reported.

May 25, 2016
Resolved - Custom properties set via Snapshots feature are now capturing data normally and new custom properties defined will function as expected. You may notice that custom properties defined through Snapshots will not have corresponding values between 7AM UTC on May 24th until 12AM UTC on May 26th. We apologize for any inconvenience this may have caused.
May 25, 16:57 PDT
Investigating - We are currently experiencing an issue where data for custom properties defined by our Snapshots feature is not being collected. Our engineering team has identified the root cause and is working on a fix. Once resolved, we will communicate the extent of custom property data that was not collected due to this problem.
May 25, 14:59 PDT
May 24, 2016
Completed - The scheduled maintenance has been completed.
May 24, 01:31 PDT
Update - Resuming maintenance. The dashboard will be unavailable for up to 45 minutes.
May 24, 00:43 PDT
Update - We are delaying the maintenance window while figuring out an update detail. Dashboards are available for now.
May 24, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 PDT
Scheduled - We will be performing a brief maintenance operation this night that will make the dashboard unavailable for up to 60 minutes. Data collection will be unaffected.
May 23, 05:43 PDT
May 23, 2016

No incidents reported.

May 22, 2016

No incidents reported.

May 21, 2016

No incidents reported.

May 20, 2016

No incidents reported.

May 19, 2016
Resolved - This incident has been resolved.
May 19, 10:14 PDT
Identified - A subset of users will experience failing queries. Our engineering team has identified the problem and is implementing a fix. Data collection is unaffected, and no data has been lost.
May 19, 08:37 PDT
May 18, 2016
Resolved - This incident has been resolved.
May 18, 06:58 PDT
Monitoring - Root issue has been addressed, monitoring.
May 18, 01:57 PDT
Identified - New custom event properties, new custom user properties, and new custom events are currently not being displayed in dropdowns and menus.

Data collection is unaffected, and no data has been lost. We hope to have this resolved by 4 AM PDT.
May 17, 18:24 PDT
May 17, 2016
Resolved - The issues with the Event Visualizer should be resolved.
May 17, 12:45 PDT
Investigating - We are currently experiencing an issue where changes to event definitions using the Event Visualizer do not successfully modify the event definition. For the time being, please refrain from using the Event Visualizer when defining events. We are investigating the issue now and will update when resolved.
May 17, 10:33 PDT
May 16, 2016

No incidents reported.

May 15, 2016

No incidents reported.

May 14, 2016
Completed - Postponing the maintenance for another day.
May 14, 01:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 01:30 PDT
Scheduled - We will be performing a brief maintenance operation this night that will make the dashboard unavailable for up to 60 minutes. Data collection will be unaffected.
May 13, 10:14 PDT