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Identify API Endpoint - Response Time
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Past Incidents
Aug 23, 2016
Resolved - This incident has been resolved.
Aug 23, 09:32 PDT
Identified - Due to an internal system failure earlier today, data from between 10PM and 2AM PST might be missing from your dashboard. We are working on recovering that data, nothing has been lost and we hope to resolve the issue before 10AM PST. Data collection was unaffected.
Aug 23, 02:23 PDT
Aug 22, 2016
Resolved - This incident has been resolved.
Aug 22, 11:41 PDT
Monitoring - As of 8:54am, we have resolved the immediate problem, and identify error rates are back to nominal levels. We will monitor as we search for the root cause.
Aug 22, 09:20 PDT
Investigating - Our infrastructure team is investigating elevated error rates and increased latency on our identify APIs.
Aug 22, 08:41 PDT
Aug 21, 2016

No incidents reported.

Aug 20, 2016
Completed - All clear. The update went smoothly.
Aug 20, 23:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:01 PDT
Scheduled - Dashboards will be unavailable for 20 minutes between 11:00 pm and 12:00 am PST for a hardware upgrade. We apologize for any inconvenience that this may cause.

Data collection will not be affected.
Aug 20, 19:44 PDT
Aug 19, 2016

No incidents reported.

Aug 18, 2016
Resolved - Dashboards are available again.

Data collection was not affected.
Aug 18, 14:07 PDT
Investigating - For some customers, the Heap dashboard is unavailable. We're looking into the cause.

Data collection is not affected.
Aug 18, 13:33 PDT
Completed - This maintenance has been complete for about six hours. Apologies -- we forgot to mark it as such.
Aug 18, 03:24 PDT
Update - The maintenance is taking a bit longer than expected. We have isolated the problem, and everything will be working again shortly.
Aug 17, 20:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 20:00 PDT
Scheduled - Dashboards will be unavailable for 15 minutes between 8:00 pm and 9:00 pm PST for a hardware upgrade. We apologize for any inconvenience that this may cause.

Data collection will not be affected.
Aug 17, 18:04 PDT
Aug 16, 2016

No incidents reported.

Aug 15, 2016

No incidents reported.

Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.

Aug 11, 2016

No incidents reported.

Aug 10, 2016

No incidents reported.

Aug 9, 2016
Resolved - This incident has been resolved.
Aug 9, 17:32 PDT
Investigating - Our data ingestion pipeline has become backlogged, so you may notice missing data in your dashboard from earlier today. We expect to have this resolved by EOD today. Data collection is unaffected, and no data has been lost.
Aug 9, 16:23 PDT