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Past Incidents
Mar 30, 2015

No incidents reported today.

Mar 29, 2015

No incidents reported.

Mar 28, 2015

No incidents reported.

Mar 27, 2015

No incidents reported.

Mar 26, 2015

No incidents reported.

Mar 25, 2015
Resolved - This incident has been resolved.
Mar 25, 07:29 PDT
Identified - Our data ingestion pipeline has become backlogged, so data may take up to 3 hours to reach your dashboard. We expect to have this resolved by 1am PDT. Data collection is unaffected, and no data has been lost.
Mar 24, 22:16 PDT
Mar 24, 2015
Resolved - This incident has been resolved.
Mar 24, 11:46 PDT
Identified - Some queries may have failed between 3:45 and 4:00 PM, but they should be working now.

Data continues to be backlogged. We're still working on bringing it up-to-date.
Mar 23, 15:58 PDT
Investigating - Our data ingestion pipeline has become backlogged for a subset of our users, so you may notice missing data in your dashboard starting around 2 PDT.

Data collection is unaffected, and no data has been lost. We hope to have this resolved by 8 PM PDT.
Mar 23, 15:55 PDT
Mar 22, 2015

No incidents reported.

Mar 21, 2015

No incidents reported.

Mar 20, 2015
Resolved - All set! All data, including heap.identify() calls, should be up-to-date in your dashboard.
Mar 20, 06:48 PDT
Monitoring - Event data in your dashboard should be up to date. However, user updates from heap.identify() API calls (https://heapanalytics.com/docs/custom-api#identify) will be delayed for approximately 24 hours (until evening Friday, March 20th).
Mar 19, 18:50 PDT
Identified - Query speed should now be back to normal. Data may be backlogged up to an hour currently, and we expect the backlog to clear by 5pm PT.
Mar 19, 14:00 PDT
Investigating - Our data ingestion pipeline has become backlogged for a subset of our users, so you may notice data taking longer than usual to appear in your dashboard. Additionally, queries may be running slower than normal.

Data collection is unaffected, and no data has been lost. We are actively investigating this incident, and will post more info and ETAs here once we know more.
Mar 19, 13:46 PDT
Mar 18, 2015
Resolved - We've resolved the issue causing slow queries.
Mar 18, 10:34 PDT
Investigating - Queries are currently running more slowly or timing out. We're investigating the issue.
Mar 18, 10:13 PDT
Mar 17, 2015

No incidents reported.

Mar 16, 2015

No incidents reported.