Heap
All Systems Operational
System Metrics Month Week Day
Collector Endpoint ?
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Dashboard ?
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Identify API Endpoint - Response Time
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Past Incidents
Aug 20, 2014

No incidents reported today.

Aug 19, 2014

No incidents reported.

Aug 18, 2014
Resolved - We're all caught up.
Aug 18, 15:34 PDT
Investigating - We're working through a backlog in our data ingestion pipeline, so you may notice missing data in your dashboard from the past 2 hours. We expect to have this resolved by 5PM PDT today. Data collection is unaffected, and no data has been lost.
Aug 18, 14:44 PDT
Aug 17, 2014

No incidents reported.

Aug 16, 2014

No incidents reported.

Aug 15, 2014

No incidents reported.

Aug 14, 2014

No incidents reported.

Aug 13, 2014

No incidents reported.

Aug 12, 2014
Resolved - This is now fixed! Any user properties dropped will be backfilled as users return to your app.
Aug 12, 00:00 PDT
Investigating - At around 3 PM today, we pushed changes to our identify API endpoint that caused some user attributes to get dropped from our main cluster. This means that any heap.identify() calls since then may not have been reflected in your dashboard.

We're working on fixing the issue now and restoring all missing data.

Since we maintain logs of every request, we'll be able to backfill all user properties by replaying the dropped identify calls. We expect everything to be functional soon and for all data to be up-to-date by noon PDT tomorrow (8/12).
Aug 11, 19:51 PDT
Aug 10, 2014

No incidents reported.

Aug 9, 2014

No incidents reported.

Aug 8, 2014

No incidents reported.

Aug 7, 2014

No incidents reported.

Aug 6, 2014

No incidents reported.