All Systems Operational
Data Collection Operational
Dashboard Operational
Heap SQL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Dashboard ?
Fetching
Collector Endpoint ?
Fetching
Past Incidents
Feb 27, 2017

No incidents reported today.

Feb 26, 2017

No incidents reported.

Feb 25, 2017

No incidents reported.

Feb 24, 2017

No incidents reported.

Feb 23, 2017

No incidents reported.

Feb 22, 2017

No incidents reported.

Feb 21, 2017

No incidents reported.

Feb 20, 2017

No incidents reported.

Feb 19, 2017
Resolved - This incident has been resolved.
Feb 19, 21:57 PST
Investigating - Heap SQL syncs are experiencing delays. Our engineering team is investigating.
Feb 18, 20:13 PST
Feb 17, 2017

No incidents reported.

Feb 16, 2017
Resolved - All clear!
Feb 16, 19:15 PST
Investigating - Our collector and identify endpoints are experiencing elevated error rates and latency. Our engineering team is investigating.
Feb 16, 16:03 PST
Feb 15, 2017
We have a beta feature (automatic attribute capture) that has been rolled out to a subset of our customers. From February 14, 2017 5:24 PM to 12:41 PM February 15th, 2017 this beta feature stopped working, and did not collect any additional attributes excluding classes, IDs, and tags, when capturing event data. This affects all customers on the beta, and affects 0.6% of current event definitions in use. Event Definitions using CSS selectors and HTML tags were unaffected by this change.

This happened due to a mistake when rolling out this beta feature, automatic attribute collection, to all of our customers. We believe data collection and data integrity is of the utmost importance, and sincerely apologize for any issues this has caused. We are implementing additional tests to ensure this will not happen going forward.

If you have any questions or would like additional information please reach out to support@heapanalytics.com.
Feb 15, 13:28 PST
Feb 14, 2017
Resolved - This incident has been resolved.
Feb 14, 15:52 PST
Investigating - The dashboard currently is currently unavailable and you'll temporarily be shown an error message when logging in. Our engineering team is currently investigating to identify the root cause and we'll update shortly.
Feb 14, 15:29 PST
Feb 13, 2017

No incidents reported.