Investigating - Heap SQL syncs are experiencing delays for some customers. Our data engineering team is investigating and we'll update our status when the sync process returns to the expected sync cadence.
Nov 21, 10:05 PST
Data Collection   Operational
App   Operational
Heap SQL   Degraded Performance
Infrastructure   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Dashboard Downtime Nov 21, 20:00-20:30 PST
We'll be performing scheduled maintenance on our servers. Throughout this time, there may be a brief period during which you will not be able to access your dashboard.

Data collection will not be affected.
Posted on Nov 19, 18:04 PST
Scheduled Dashboard Downtime Nov 22, 20:00-20:30 PST
We'll be performing scheduled maintenance on our servers. Throughout this time, there may be a brief period during which you will not be able to access your dashboard.

Data collection will not be affected.
Posted on Nov 19, 18:04 PST
Past Incidents
Nov 20, 2017
Completed - The scheduled maintenance has been completed.
Nov 20, 20:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:00 PST
Scheduled - We'll be performing scheduled maintenance on our servers. Throughout this time, there may be a brief period during which you will not be able to access your dashboard.

Data collection will not be affected.
Nov 19, 18:03 PST
Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017
Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 19:00 PST
Scheduled - We'll be performing scheduled maintenance on our servers. Throughout this time, there may be a brief period during which you will not be able to access your dashboard.

Data collection will not be affected.
Nov 15, 23:36 PST
Resolved - All clear!
Nov 17, 15:25 PST
Identified - A subset of queries are failing at elevated rates. Our engineering team has identified the root cause and will be deploying a solution shortly.
Nov 17, 14:56 PST
Nov 16, 2017
Resolved - This incident has been resolved
Nov 16, 21:18 PST
Monitoring - Latency should start recovering - we are monitoring the situation.
Nov 16, 20:18 PST
Investigating - Our data ingestion pipeline has become backlogged, so you may notice missing data in your dashboard from earlier today. We are working to resolve this ASAP. Data collection is unaffected, and no data has been lost.
Nov 16, 19:58 PST
Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017
Resolved - This incident has been resolved.
Nov 9, 14:08 PST
Update - All clear!
Nov 9, 14:07 PST
Investigating - Some dashboard queries are taking longer than expected. Our engineering team is investigating.
Nov 9, 13:45 PST
Nov 8, 2017

No incidents reported.

Nov 7, 2017

No incidents reported.