Our data ingestion pipeline has become backlogged, so data in your dashboard may be up to two hours stale. We expect to have this resolved by 2:00 PM PDT today. Data collection is unaffected, and no data has been lost.
Jul 22, 09:44 PDT
You may notice missing data in your dashboard this morning starting at 11:20 AM PDT. We're backfilling the data now and expect to have everything caught up by 2:30 PM PDT. Data collection is unaffected, and no data has been lost.
Jul 20, 12:46 PDT
Our data ingestion pipeline got backlogged this morning, so you may notice missing data in your dashboards from between 7:20 AM PDT and now. We're clearing the backlog now, and expect to have everything up to date by 3:00 PM PDT. This did not affect data collection, and no data has been lost.
Jul 16, 11:04 PDT
Between the time of 5:25 PM to 5:40 PM PDT today, a new version of our heap.js script caused clicks on elements with empty href attributes to redirect to the root-level.
The issue is resolved now.
We immediately reverted heap.js to an older version, and are currently in the process of fixing the issue in the new version of heap.js, updating our test suite to account for this case, and rolling out to a smaller portion of sites before deploying more broadly.
Jul 14, 18:03 PDT