Heap Connect Sync Delays

Incident Report for Heap

Resolved

This incident is resolved.

Posted Apr 10, 2024 - 14:28 PDT

Monitoring

The fix has been rolled out and syncs have resumed. We continue to monitor while syncs are catching up.

Posted Apr 10, 2024 - 10:31 PDT

Update

The fix is being rolled out.

Posted Apr 10, 2024 - 10:18 PDT

Identified

Our engineering team has identified the root cause of the delayed syncs and is working on a solution.
No data is lost.
We will post an update in one hour.

Posted Apr 10, 2024 - 09:05 PDT

This incident affected: Heap Connect.